Shipping Policy
Effective Date: December 11, 2024
Last Updated: October 11, 2026
Thank you for shopping at Invitop. We ship air purifiers directly from our certified warehouse in Zhongshan, Guangdong, China to customers across Europe. This page explains how orders are processed, how long delivery takes, what shipping costs, and how customs, tracking, and delivery issues are handled.
1. PROCESSING TIME
- Orders are processed and dispatched within 1–3 business days after payment is confirmed (excluding weekends and public holidays).
- You will receive an order confirmation email immediately after purchase, and a second shipping-confirmation email with a tracking number once your parcel leaves our warehouse.
- During sales campaigns or peak seasons, processing may take up to 5 business days. We will notify you by email if your order is delayed beyond this window.
2. WHERE WE SHIP
We currently ship to all 27 European Union member states, as well as the United Kingdom, Norway, Switzerland, Liechtenstein, Andorra, Monaco, and San Marino.
We do not currently ship to P.O. boxes, APO/FPO addresses, or remote offshore territories.
3. SHIPPING METHODS, TIME & COST
Standard Shipping (tracked)
- Delivery time: 7–15 business days after dispatch
- Cost: €4.99 flat rate
- Free shipping on all orders over €50
Express Shipping (tracked, priority)
- Delivery time: 3–7 business days after dispatch
- Cost: €12.99
Business days are Monday–Friday, excluding public holidays in the destination country and China. Delivery time starts after the parcel is dispatched, not after the order is placed.
4. ORDER TRACKING
- A tracking number and tracking link are sent to your email as soon as the order ships.
- Tracking information usually updates within 2–5 business days after dispatch (it may show "label created" before the parcel is scanned by the carrier).
- You can track your order at any time by replying to your shipping-confirmation email or contacting us at invitop01@gmail.com.
5. CUSTOMS, DUTIES & VAT (IMPORTANT FOR EU CUSTOMERS)
- Orders with a declared value of €150 or below: the price you pay at checkout already includes VAT under the EU IOSS (Import One-Stop Shop) scheme. No additional customs duties or taxes will be charged upon delivery.
- Orders with a declared value above €150: customs duties, import VAT, and customs-processing fees may apply and are the responsibility of the recipient. These charges are collected by the carrier at the time of delivery and are not included in the price shown on our website.
- We always declare the full purchase value accurately on customs documents. We do not undervalue parcels.
6. SHIPPING DELAYS
Delivery delays can occasionally be caused by customs inspection, bad weather, flight/rail capacity, or local carrier backlogs. These events are outside our control. If your order has not arrived 10 business days after the estimated delivery date, please contact us and we will open a trace with the carrier immediately.
7. WRONG OR INCOMPLETE ADDRESS
- You are responsible for providing a complete and accurate shipping address (including street number, postcode, city, and phone number).
- If your order is returned to us because the address was incomplete, incorrect, or the parcel was unclaimed at the local post office, we will contact you to arrange reshipment. A reshipment fee equal to the original shipping cost will apply.
- Please double-check your address at checkout. We cannot redirect a parcel that is already in transit.
8. LOST, STOLEN, OR DAMAGED PACKAGES
- If a parcel is confirmed lost by the carrier after 30 days from dispatch, we will either reship a new unit free of charge or issue a full refund — your choice.
- If your product arrives damaged, please contact us at invitop01@gmail.com within 7 days of delivery with a photo of the damaged box and the product. We will arrange a free replacement or refund immediately.
- We are not responsible for packages marked as "delivered" by the carrier that are stolen from your mailbox, porch, or building lobby. In this case we will help you file a claim with the carrier, but we recommend choosing Express Shipping, which requires a signature on delivery.
9. WARRANTY & RETURNS
For information on refunds, exchanges, and warranty, please see our Refund Policy and Warranty Information pages.
10. CONTACT US
Questions about shipping?
Email: invitop01@gmail.com
Phone +86-07562372386
Address: Area A1, Minsen Information Technology Industrial Park, No.8, East of Jinshan Avenue, Sanjiao Town, Zhongshan 528445, Guangdong, China
Our customer service team replies within 24 hours, 7 days a week.